When a crew and a captain understand each other to the core, it takes a gale, and more than a gale, to put their ship ashore.” ~ Rudyard Kipling
Meet the Crew
Our team of high-caliber professionals is committed to helping you get to the next level, to calm the chaos behind the scenes, and to run your business in the most efficient, stress-free way possible.
smoother sailing
There’s another level of understanding and commitment that you’ll feel working with our Crew of high-caliber, seasoned executive assistants.
It is an incredible experience, consisting of
carefully vetted individuals with corporate, non-profit, and
C-Suite executive experience, you can trust our Crew to offer you top ‘knot,’
virtual support that will allow you to feel a sense of
to go further (and faster) in your business.
There’s another level of understanding and commitment that you’ll feel working with our Crew of experienced consultants, executive assistants, project and digital marketing managers, and graphic designers. It is an incredible experience. Consisting of carefully-vetted individuals with corporate, non-profit, agency, and C-Suite executive experience, you can trust our Crew to offer you top ‘knot,’ virtual support that will allow you
to feel a sense of
Meet our Ready Crew. Eager to stand by your side!
Meet the Captain, Hayden Orme
Founder & CEO Strategist
New Hampshire
Learn more about Hayden
Robin Mackowitz
Executive Assistant
Massachusetts
Robin Mann Mackowitz has spent her career supporting executives in the biotech and life sciences space, helping teams stay organized, focused, and moving forward. With over 15 years of experience as a trusted executive partner, she’s supported C-suite leaders through IPOs, drug approvals, and organizational scale-ups at some of the most respected companies in the industry. Robin is passionate about keeping things running efficiently and making it easier for leaders to focus on their priorities. Outside of work, she can usually be found in her garden, exploring new places, or spending time with her son and daughter.
Natasha Puim
Executive Assistant
Massachusetts
Natasha is an Executive Assistant with over 14 years of experience supporting founders, executives, and senior leaders in early-stage and high-growth environments. She helps busy leaders stay focused by managing the day-to-day details that keep operations running smoothly, from calendar and inbox management to travel planning, internal communications, and event planning. Known for her calm presence, discretion, and adaptability, she provides thoughtful and reliable support that frees up space for her clients to lead effectively.
Melissa Edgar
Executive Assistant
Arizona
Melissa is an accomplished EA with over 20 years of experience supporting C-suite leaders in the healthcare and technology sectors, with a particular focus on human resource leadership. Her dedication to maintaining confidentiality and managing sensitive information with utmost discretion exemplifies her professionalism and trustworthiness. Melissa consistently demonstrates a commitment to excellence that makes her an indispensable asset to any team. Away from the office, you will often find her outdoors on a trail, traveling to far-flung destinations, volunteering, and discovering the world through food. She believes in the power of joy and awe and enjoys sharing tips for finding it.
Dennise Carranza
Executive Assistant
Massachusetts
Dennise is known for bringing steadiness, clarity, and thoughtful partnership to the leaders she supports. With 9+ years of experience across corporate and nonprofit sectors, she has a proven ability to create calm out of complexity and keep executives focused on what matters most. With EA and Chief of Staff experience, Dennise thrives in managing complex calendars, planning high-impact events, and keeping teams aligned through fast-paced, high-pressure cycles, partnering closely on communications and HR coordination. Dennise brings emotional intelligence, discretion, and a strong sense of ownership to every engagement, ensuring her clients feel grounded, prepared, and consistently one step ahead. She is trained in communications and bilingual in Spanish and English.
I am incredibly pleased with the service I have received from Hayden and her team at HBH. I'm working with an Executive Assistant. Their support each week has been dependable, and extremely helpful. I spent a great amount of time researching the best fit for my assistant/support needs, and I'm grateful for choosing Handled. By Hayden!
— Sonya L., Owner, Living Unbroken
With the support of Hayden and her team, I am now able to focus more on my clients; I am feeling less anxious, and I am earning more. So it is with great enthusiasm that I recommend her services to other executives and entrepreneurs!
— Kristin P., Owner/Founder, The right transition
A consummate professional, Hayden is reliable, collaborative, and quickly adapts to new projects. Her skills and competency are broad.. She and her team have been especially helpful in supporting our annual conference. Responsive, thoughtful, and kind -- she's also a true pleasure to work with! I highly recommend Hayden; she would be an amazing asset to any organization.
— Christine L., Head of strategy, social impact Splunk!
As a local medical practitioner and business owner, I was worn very thin when I met Hayden through a local networking group. I felt like Hayden truly saw me; she has a unique "get it" quality. I quickly connected with Hayden's genuine and nurturing, yet pragmatic and effective approach. She provided my business with a full consulting overview, recruited for and placed our new practice manager, and I am now working with the HBH & Co. team on long-term development strategy and support. Working with HBH lifted such a weight off my shoulders, enabling me to bring balance back into my business and my life again. I am no longer buried in the day to day of my business, I can now grow and succeed more sustainably, and I couldn't be happier to have such a trusted and uniquely experienced team supporting me along the way.
— Kim T., Owner, Village Classical Acupuncture
It's Time
Together, we help you step into your role as the Empowered leader of your business, to achieve greater success, balance, and joy.
